POLICY & DISCLAIMERS

 POLICY & DISCLAIMERS

Natural materials will have variations in the stone that create a uniqueness and enhance the beauty of your project. Fissures/cracks, pits, voids, dull spots, textural differences, and thickness variations are part of the material and are not considered defects. Natural stone is a porous material and will need to be sealed to protect the stone. Honed/Leathered/Brushed finished are susceptible to staining and may exhibit small scratches as normal wear and tear of the finish.  We recommend sealing 1 to 2 times per year. ECC stands behind the quality of our work but, cannot warranty the material/stone or any acts of nature and wear and tear of the end consumer.

Engineered quartz, in contrast, is factory-produced by combining quartz with resins, binding agents, and occasionally pigments. Quartz is nonporous and does not require any sealing to resist stains and makes the material impervious to mold, mildew, and odor-causing bacteria. Avoid heat above 300 degrees Fahrenheit as the resin and materials used could burn or melt. A sudden change in temperature or prolonged exposure to heat from a pan left on the countertop may even cause the quartz to crack. To be safe, always use a trivet or hot pad and cutting boards. Quartz is not the right choice for an outdoor space. If you install it outdoors, you do so at your own risk, as all manufacturer warranties cover indoor use only.

QUOTES/ESTIMATES

• When choosing your material and details of your potential order, ECC uses customer supplied measurements to provide an estimate only.  This pricing is subject to change based on information, logistics and measurements taken at time of template.

• The Quote will hold pricing for 14 days and is subject to change if a deposit has not been given. A 50% deposit is required to hold material prior to template. ECC will hold material for a reasonable amount of time. If a reasonable amount of time has passed and ECC has an active order in need of your material, you will forgo that lot and a new hold will be placed on the new incoming material replenishment. 

TEMPLATES & INSTALLATION

*AN ADULT OVER 18 & ABLE TO MAKE DECISIONS AND APPROVE ORDER DETAILS MUST BE PRESENT*

Please note the following must be ready at time of template: cabinets installed, secured in place and level. Farm sinks MUST be installed, or a customer provided sink must be on site. It is recommended to have appliances present at template. If not, the customer takes liability for fitting.  After template cabinets must not move.

• ECC uses the best technology to make your seams as unnoticeable as possible, but no seams are invisible. Seam location will be determined based on several factors and final seam location is at the discretion of ECC. Veining is matched to the best of our ability but is limited by the stone itself and cannot be matched perfectly and/or in all circumstances. 

• After template, your sales representative will confirm the final sales order.  Balance will be due prior to schedule of installation and fabrication; unless otherwise specified or agreed to.

• In the event brackets are necessary, this is the responsibility of the customer and must be installed prior to countertop installation.  In the event brackets are needed and not installed prior to installation, job may be subject to a return trip charge.

• Day of installation there must be a clear path to the work area.  In the event of winter weather, it is expected of the customer to have snow cleared and a safe pathway into the home. During installation, for safety, please keep children, pets, and yourself away from the construction area and path of access.

• Move all breakables, valuables, or obstructions from the work area.  Including items in cabinet under the sink.

• Prior to install, disconnect plumbing, gas, and electrical equipment or you could be subject to return fees.

CANCELLATIONS

• If you need to reschedule your template or Install, we require a 48hr notice or you could be subject to fees.

• If you decide to cancel your order of a stock item after a template has been completed, you will receive a refund less $250 for the template service fee.

• All nonstock special-order materials (slabs, sinks, grids, ect.) are subject to a 25% re-stocking fee if cancelled after ECC has placed the order of your material.

• Customer shall pay finance charge or 18% on all past due invoices. All invoices for approval credit accounts shall be due and payable up to net 30 days of the invoice date or as otherwise agreed upon.

• In the event the customer is not satisfied with the countertop they chose, ECC reserves the right to be allowed the opportunity to remedy the situation within reason.